Privacy Policy

Intro

We present Top-Bit ready-made websites store. The current store address is https://top-bit.biz. The store operates all over the world, including in the EU countries. In connection with the entry into force of new GDPR requirements from May 25, 2018, we are making changes to the current privacy policy, where we describe what information we collect and for what purposes. These changes take effect immediately after publication.

Data to be collected

The Top-Bit site store is a fairly functional resource, which consists of various modules, each of which may require various personal data and other confidential information to be collected.

What personal data we collect and for what purpose

Since Top-Bit is primarily a store, it is worth noting the following personal information that is subject to collection:

  1. Username – Collected to enable user personalization.
  2. E-mail – Collected for the opportunity to receive the purchased product or receive payment receipts. Based on e-mail, there is also access to your personal account.
  3. Phone – Collected for the possibility of personal communication, receiving sms notifications on orders. It may also be required for personal communication with the client to clarify the details of the order and more prompt communication.
  4. Country – Collected to maintain general sales statistics by country.

Each user registered in the system has the right to change personal data at any time through personal account.

Only registered users can make purchases. This is due to the fact that each user would be able to access information about their purchases, as well as access to downloads of purchased products at any time.

We store information about the placed order, namely:

  1. What product or service did you purchase?
  2. Order amount;
  3. Number of downloads of purchased products;
  4. Promo codes used and discounts received;
  5. Payment method with transaction number on the side of the payment gateway to authenticate the purchase;
  6. License key issued to activate the purchased information product;
  7. The domain name to which the license key issued upon purchase is linked;

We also keep general statistics of all user purchases and the total amount of purchases to form an additional discount under the terms of the discount program.

When ordering certain services or purchasing goods, additional confidential information may be required:

  1. Domain name;
  2. Access to social network accounts;
  3. Access to the site admin panel;
  4. Access to the hosting control panel;

We need this data to perform the ordered services and provide warranty support under the Terms and Agreements.

Comments

If a visitor leaves a comment on the site, we collect the data indicated in the comment form, as well as the visitor’s IP address and browser user-agent data for the purpose of spam detection.

An anonymized string generated from your email address (“hash”) may be provided to the Gravatar service to determine if you are using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/ . Once a comment is approved, your profile picture will be publicly visible in the context of your comment.

Media

If you are a registered user and upload photos to the site, you may want to avoid uploading images with EXIF ​​metadata, as they may contain your GPS location data. Visitors can extract this information by downloading images from the site.

Contact forms

We use the following personal data in the feedback forms:

  1. Name
  2. E-mail
  3. Message

This data is necessary to provide support and be able to respond to the current user request with the possibility of personal contact.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in a cookie. This is done for your convenience, so as not to fill in the data again when re-commenting. These cookies are stored for one year.

If you have an account on the site and you log in, we will set a temporary cookie to determine if your browser supports cookies, cookies do not contain any personal information and are deleted when you close your browser.

When you sign in to your account, we also set several cookies with login details and screen settings. Login cookies are stored for two days, screen settings cookies are stored for a year. If you choose the “Remember me” option, your login information will be stored for two weeks. When you log out of your account, the login cookies will be deleted.

When editing or publishing an article in the browser, an additional cookie will be stored, it does not contain personal data and contains only the ID of the post you edited, expires after 1 day.

Embedded content from other websites

Articles on this site may include embeddable content (such as videos, images, articles, etc.), such content behaves in the same way as if the visitor has visited another site.

These sites may collect your data, use cookies, embed additional third party tracking, and monitor your interaction with embedded content, including interaction tracking if you have an account and are logged into that site.

Web analytics

On the site https://top-bit.biz we use traffic tracking modules and other analytics from Google Analytics and Yandex. Metrics.

You can get acquainted with the terms of collection given by the Google Analyticscs module on the official page https://www.google.com/analytics/terms/ru.html

You can familiarize yourself with the conditions for collecting data by the Yandex Metrica module on the official page https://yandex.ru/legal/metrica_termsofuse/

We also use goals from these metrics:

  1. Tracking Goals on the Cart Page
  2. Goal tracking on the Checkout page
  3. Tracking dialing and callback goals
  4. Track goals for successful payments

Support system (Tickets)

The support system is available only to registered customers, and accordingly, the user could already provide the personal data described above. We save only completed tickets and correspondence history in order to be able to implement improvements in the quality of service in the future, as well as to evaluate the quality of work of our employees. As part of the support, confidential data may also be required, such as:

  1. Access to site admin panel
  2. Hosting access
  3. Access to monitoring systems
  4. Social network access
  5. Other

All this data is collected to solve customer problems within the framework of the warranty service. This data is not passed on to third parties and is used exclusively by our technical specialists.

Important! Do not upload sensitive data in the form of images as attachments, as they are only superficially protected and may be obtained by third parties.

Online Help

The site https://top-bit.biz uses a third-party module for prompt communication with users via chat. As part of the use of this module, the following information is tracked:

  1. Ip address of the visitor
  2. Location (country city)
  3. Location on site (page)
  4. E-mail
  5. Phone
  6. Links to social media profiles
  7. Time on site
  8. Time spent on page
  9. Other information

You can read the privacy policy in detail on the official page of the module provider https://www.jivosite.ru/privacy/

Request a call

When ordering a callback, we save data about the page on which the user was at the time of ordering the call, as well as the phone number to contact the user.

All conversations are recorded to assess the quality of work and resolve possible disputes with the user.

Push Notifications

We use push notifications only for subscribed users. Basically, this is the distribution of company news and notifications on the status of order fulfillment.

You can unsubscribe from push notifications at any time.

Push notifications are sent through a third-party SendPulse service. You can find detailed information here https://sendpulse.com/en/legal/pp

E-mail newsletters

We use the e-mail mailing system to notify users about company updates and other news. The mailing is carried out exclusively on the basis of registered users who have confirmed receipt of these news. You can unsubscribe from receiving such emails at any time by clicking the Unsubscribe button at the bottom of the email.

Among other information within this newsletter, we track the number of email opens based on UTM tags and the number of clicks on active elements in the email.

Who do we share your data with

We do not share information with third parties and store it securely on our servers.

However, the store provides payment systems through which goods and services are paid for. In this case, we will transfer only your order identifiers for further synchronization with the payment system and order confirmation. All basic data is entered directly on the side of the payment system and controlled by their Privacy Policies.

How long we keep your data

If you leave a comment, the comment itself and its metadata are stored indefinitely. This is done in order to detect and approve subsequent comments automatically, instead of queuing them for approval.

For users who register on our site, we store the personal information that they indicate in their profile. All users can see, edit or remove their profile information at any time (except for the username). The website administration can also see and change this information.

What rights do you have over your data

If you have an account on the site or if you have left comments, you can request an export file of the personal data that we have stored about you, including the data you provided. You can also request that this data be deleted, this does not include data that we are required to keep for administrative, legal or security purposes.

Where do we send your data

All data provided is securely protected and stored mainly on our servers in encrypted form. The provision of information on the site takes place over a secure connection using an SSL certificate. Part of the data, such as attendance data, chat entries with users, records of telephone conversations, are stored on third-party servers of third parties that provide us with their systems for use.

User comments may be checked by an automatic spam detection service.

Our contact information

All issues related to this privacy policy are resolved by an authorized employee of our company.

Alexander Nikolaevich

Info@top-bit.biz

Important! When writing a letter, put “Privacy Policy” in the subject line

Personal data management

The personal account allows the visitor to view, change and delete personal data. To protect against accidental deletions, data is backed up for up to seven days and is recoverable. You can also request the removal of personal data from the database of our store on a special request to info@top-bit.biz.

Use of personal data by third parties

In situations such as:

  • when necessary to comply with the law;
  • with appropriate court order;
  • for the purpose of detecting the prevention of illegal actions;
  • to correct or correct the work of the resource;
  • at the request of government authorities

personal data may be transferred to persons not involved in the site.

When changing the owner of the resource, the user is warned at least ten working days before the entry into force of the transaction.

Information safety

The resource protects the user’s personal data through modern encryption, the use of a virtual server, as well as regular checks and updates of the site’s security systems.

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